Refund & Cancellation Policy

All sales are final. Because our products are fresh, perishable and often made-to-order, we do not accept returns or give refunds for change of mind.

Once your order has been delivered, we do not provide cash refunds. If your flowers arrive damaged, wilted or incorrect, please notify us within 3 hours of delivery with clear photos, via WhatsApp at 017-817 1709 or email hello@happyflorist.my. Verified cases will be resolved at our reasonable discretion by replacement or redelivery.

Cancellations & changes. Orders may be cancelled or amended only if requested at least 24 hours before the scheduled delivery date and before preparation of your order has begun. Made-to-order, custom and special-flower orders are non-cancellable and non-refundable once preparation has started.

Refunds for eligible cancellations. Where an order is cancelled before preparation begins and qualifies for a refund, it is processed to your original payment method (Billplz or PayPal) within 7–14 working days. Your bank or card issuer may take additional time to post it.

When refunds do not apply. Change of mind after preparation has begun; orders that have already been delivered; an incorrect or incomplete delivery address supplied by the customer; the recipient being absent or refusing delivery; made-to-order, custom or special-flower items; and sale items.

Questions about a refund? WhatsApp 017-817 1709 or email hello@happyflorist.my.