Shipping policy

Covid-10 Update

Our delivery services are not affected.

Business hours / delivery hours:

Monday to Friday, 9am to 6pm. 

Delivery schedule

  • If you placed order before 12noon, you can get same day delivery.
  • If you placed order after 12pm, your delivery will be next day
  • We encourage you to place order 1-2 days earlier.
  • If you placed order on Friday 3pm, the earliest we can deliver is on upcoming Monday 9am.

Same-day delivery is available, only eligible for for orders made before 12noon (Monday to Friday only).

Orders are made-to-order basis so we can only deliver the next day. 

Delivery Time

Our standard delivery services are completed between 9am - 6pm. Unfortunately, time-specific deliveries are currently unavailable to ensure fairness to all our customers and maintain efficiency in our operations.

Delivery Area

Deliveries are available for any addresses within Kota Kinabalu only. However, there is an additional surcharge for delivery beyond 15km radius from the city area. 

Receiver's contact information

We recommend having the flowers delivered to an address where you or your recipient will be present on your delivery date to ensure flower freshness and avoid any unforeseen circumstances. Should you or your recipient fail to receive the flowers, a re-delivery service is available at an additional cost depending on your recipient's location. Our special delivery team will deliver your flowers by hand.

Any questions?

We take great pride in ensuring that our flowers are delivered on time and in great condition. However, if you ever face a problem or delay with your delivery, please reach out to our friendly customer service team at happyflorist.shopify@gmail.com or call (+6) 017-8171709